Privacy Policy

1. Introduction

This Privacy Policy explains how we handle information when you interact with our AI-powered chatbot via WhatsApp Business API ("the Service"). We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

When you interact with our WhatsApp AI bot, we may collect:

• Message Content: The text messages you send to our bot and the responses we provide
• Technical Data: Message timestamps and interaction metadata provided by WhatsApp Business API

3. Information We Do NOT Collect

• We do NOT store or collect your phone number
• We do NOT collect personal identification information beyond what you voluntarily share in messages
• We do NOT initiate conversations or send unsolicited messages

4. How We Use Your Information

Message content may be temporarily stored for:

• Processing your inquiries and providing AI-generated responses
• Testing and improving our AI bot's functionality
• Debugging technical issues

We only respond to messages that you initiate. We do not use your data for marketing purposes or share it with third parties for advertising.

5. Data Storage and Security

• Messages may be stored temporarily for testing purposes only
• We implement appropriate technical measures to protect data from unauthorized access
• Data is stored securely and access is restricted to authorized personnel only

6. Data Retention

Message content stored for testing purposes is retained only as long as necessary for development and debugging. We periodically delete old test data.

7. Third-Party Services

Our Service uses:

• WhatsApp Business API (Meta Platforms): For message delivery. See WhatsApp Privacy Policy
• AI Processing Services: Your messages may be processed by AI services to generate responses

8. Your Rights

You have the right to:

• Stop using the Service at any time by blocking our WhatsApp number
• Request deletion of your stored messages by contacting us
• Request information about what data we have stored (if any)

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of the Service constitutes acceptance of any changes.

11. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under GDPR including:

• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to data portability

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: info@expert-vision.net