AI assistant that automates orders from shops, cafés and restaurants

Via Viber, WhatsApp, phone, e-mail or web chat. It checks availability, clarifies products and sends ready-to-process orders to your ERP or warehouse system.

Handles routine requests 24/7
Checks availability and prices in real time
Reduces errors and manual data entry

Request a 20-minute demo See example order

We work with food, beverage and FMCG distributors. Solution for online shops

Before and after OrderFlow AI

Now

Customer calls or sends a chaotic Viber list
Operator clarifies products, packaging and missing items
Sales reps spend time on small routine orders
Errors happen during dictation and manual entry

With OrderFlow AI

The AI assistant receives requests 24/7
Checks availability and suggests alternatives
Your team gets involved only for exceptions
The order is prepared in a structured format for ERP / warehouse processing

Real scenarios for distributors

A café restocks beverages

Customer writes: "Send 3 packs of mineral water, 2 cases of cola, 5 kg of coffee and suggest juice if there is a promotion."

OrderFlow AI recognises the products, checks availability and prepares the order.

A small shop sends a photo

The customer sends a photo of a shelf, a notebook or a handwritten order list.

The bot reads the products, clarifies quantities and returns a structured confirmation.

A restaurant orders by Excel

OrderFlow AI reads the request, validates the products and prepares the order for the ERP system.

How OrderFlow AI works

The customer writes or says what they need — via Viber, WhatsApp, phone, e-mail or web chat.

The bot leads a logical conversation, clarifies products, checks availability and sends the structured order to your ERP/CRM or warehouse system.

Your team gets involved only for exceptions — non-standard requests, special promotions or delivery issues.

Ordering channels

WhatsApp — chat with text, images and files.
Viber — chat with text, images and files.
Telegram — chat with text, images and files.
Web chatbot — embedded widget on your website.
Phone voice assistant — for standard phone order requests.
E-mail — the bot reads free text and attachments such as Excel, PDF and images.

Technology

OrderFlow AI works with your product catalogue, availability and business rules — minimum order value, delivery zones, promotions and more.

It integrates with your ERP, CRM or warehouse system, so orders enter your standard workflow. Based on GPT / OpenAI.

Who is OrderFlow AI for

Food, beverage and FMCG distributors
Retail and HoReCa suppliers
Companies with 50+ small customers and many manual orders

How we start

We can start with a small demo and a limited product set, without changing your entire process.

We take a sample product catalogue

We can start with Excel, CSV, PDF or a short list of 20–50 products.

We configure a demo with your products

The bot starts recognising real products, packaging, quantities and typical customer requests.

We connect test availability and prices

We can use test data or a limited integration with your ERP / warehouse system.

We launch a pilot in one channel

For example Viber, WhatsApp, e-mail, web chat or phone.

We measure results and expand

We monitor real requests, adjust the rules and add more channels or product groups.

Send us 20 products and we will show you a demo

I want a demo with my products

Request a 20-minute demo

See Expert Vision OrderFlow AI in action with your products and real customer scenarios. We will prepare a personalised 20-minute online demo tailored to your business.

Expert-Vision Ltd.

14 Minzuhar str., Sofia 1421, Bulgaria
Tel.: +359 2 962 2051
E-mail: info@expert-vision.net
Web: www.expert-vision.net

What does the demo include?

Live demo with your products and packaging
Example scenarios with your customers
ERP / warehouse integration overview
Answers to your questions

Send us a short description of your business:

Request demo now