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OrderFlow AI for distributors

Your sales reps spend hours every day taking routine orders by phone or reading handwritten lists in Viber, WhatsApp and e-mail. Expert Vision OrderFlow AI transforms this process by handling communication with small shops, cafés, restaurants and HoReCa customers, so your team can focus on active sales and network growth.

Key benefits for distributors

Save human effort

The bot processes routine requests 24/7, while your sales team focuses on upselling, promotions and key customers.

Smart stock awareness

Connected to your warehouse or ERP system, OrderFlow AI checks availability and prices. If a requested package size or SKU is unavailable, it suggests a valid alternative instead of accepting an incorrect order.

Free text and file understanding

Customers can send a photo of a notebook, an Excel file or simply write: "Send 5 packs of water and 2 cases of beer." The bot reads the request and converts it into a structured order.

Communication channels

  • WhatsApp – globally popular channel. The bot runs the chat and accepts images and files.
  • Viber – widely used by small businesses in Bulgaria. The bot runs the chat and accepts images.
  • Telegram – fast and secure channel. The bot runs the chat and accepts images and files.
  • E-mail – the bot automatically reads e-mails and attached files (Excel, PDF, images).
  • Web chatbot – embedded chat in your website or partner portal.
  • Phone voice assistant – automates standard phone order requests.

Real scenarios for distributors

A café restocks beverages

Customer writes: "Send 3 packs of mineral water, 2 cases of cola, 5 kg of coffee and suggest juice if there is a promotion."

OrderFlow AI recognises the products, checks availability and prepares the order.

A small shop sends a photo of missing items

The customer takes a photo of a list, a shelf or a handwritten order request.

The bot reads the products, clarifies quantities and returns a structured confirmation.

A restaurant orders by e-mail or Excel

OrderFlow AI reads the request, validates the products, checks availability and prepares the order for the ERP system.

Example order in action

Real conversation with OrderFlow AI

I need 4 bottles of Bushmills Black Bush. Do you have 1 litre?

I checked availability. Bushmills Black Bush is currently available only in 0.7 l bottles. Should I add 4 bottles of 0.7 l?

Yes, add them.

Done. Added to the order:
✅ Bushmills Black Bush 0.7 l × 4 pcs.

Add 2 packs of mineral water as well.

Added 2 packs of mineral water. Would you like to finish the order or add more items?

✓ The order is structured and ready to be sent to the ERP / warehouse system.

Control stays with you

OrderFlow AI does not invent availability, prices or products. It works with your data, rules and ERP / warehouse system.

  • Checks availability and prices in your system
  • Can send the order for operator approval
  • Works with your products, codes, packaging and business rules
  • All conversations and requests are traceable
  • You can start with just one channel — for example Viber, WhatsApp, e-mail or web chat

Technology: latest-generation AI that does more than recognise keywords

OrderFlow AI automates routine requests while your team handles exceptions, leads active sales and keeps control of the customer relationship. It works with your product catalogue, stock availability, prices and business rules, and can integrate with your ERP, CRM or warehouse system.

How we start

We can start with a small demo and a limited product set, without changing your entire process.

1

We take a sample product catalogue

We can start with Excel, CSV, PDF or a short list of 20–50 products.

2

We configure a demo with your products

The bot starts recognising real products, packaging, quantities and typical customer requests.

3

We connect test availability and prices

We can use test data or a limited integration with your ERP / warehouse system.

4

We launch a pilot in one channel

For example Viber, WhatsApp, e-mail, web chat or phone.

5

We measure results and expand

We monitor real requests, adjust the rules and add more channels or product groups.

Send us 20 products and we will show you a demo

I want a demo with my products