Your customer says what they want. OrderFlow AI creates the order.
AI assistant for online shops, restaurants and delivery platforms. Consults customers, suggests suitable products, remembers the current cart and prepares orders via Viber, WhatsApp, web chat, phone or e-mail.
- Understands vague requests like "something with fish", "something to drink" or "something exotic"
- Suggests available products and alternatives
- Maintains current cart and asks for confirmation
Before and after OrderFlow AI
❌ Now
- Customer scrolls through long menu and gives up
- Doesn't know which category the product is in
- Operator answers the same questions repeatedly
- Add-ons and drinks are often skipped
- Vague requests receive no assistance
✅ With OrderFlow AI
- Customer writes or says what they want
- Bot suggests suitable products
- Clarifies quantities, options and alternatives
- Suggests drinks, salads, add-ons or desserts
- Prepares completed order for confirmation
Customers don't want to scroll through menus. They want to say "something seafood" or "pasta and wine" and get an order. Expert Vision OrderFlow AI turns natural conversation into completed orders – via Viber, WhatsApp, phone or web chat.
Key benefits for online merchants
📈 Higher conversion
Customer doesn't have to search for products one by one. They write "I want something seafood" or "beer with this" and the bot guides them to a choice.
💰 Higher cart value
OrderFlow AI suggests drinks, salads, desserts, add-ons or better alternatives during the conversation.
🛒 Fewer abandoned orders
When customer hesitates or can't find a product, bot offers an alternative instead of letting the order drop.
👥 Less load on operators
Routine questions and orders are handled automatically, team gets involved only for exceptions.
✅ Works with real inventory
Bot can check availability, prices, options and promotions through your system.
🌟 Personal service at scale
Every customer gets the feeling of a consultant without waiting for available operator.
Who is it for
🍽️ Restaurants and delivery kitchens
Customer orders in natural language, bot clarifies portions, sides, drinks and address.
🍕 Pizzerias and burger joints
Bot helps with choosing toppings, sizes and promotional combos.
🍣 Sushi and Asian restaurants
Suggests sets, clarifies ingredients and allergens, offers drinks to match the menu.
🍺 Drink shops and liquor stores
Customer says "something for the party" or "whisky around €50" and gets suitable suggestions.
🛒 Online supermarkets and gourmet shops
Bot helps searching for products, offers alternatives when out of stock and increases cart value.
🍰 Bakeries, pastry shops and cafe chains
Advises on cakes, coffee options and pastries for dine-in or takeaway orders.
📦 Delivery platforms
Adds AI ordering channel to your existing delivery options.
Customer orders where they already chat and speak
💬 Viber / WhatsApp
Customer writes as they would to a person: "one pasta, something to drink and dessert".
🌐 Web chat
Embedded directly in the website. Helps customer find products without leaving the page.
📞 Phone
Customer speaks while on the move. AI assistant takes the order and structures it.
Suitable for larger or recurring orders, including lists and attached files.
💭 Messenger / Telegram
Additional channels based on your audience and customer habits.
You can start with just one channel and add others later.
See how a real order looks
Customer orders dinner via web chat. See how the bot remembers the cart, suggests salads and drinks, and prepares a structured order:
Customer: Something to eat
OrderFlow AI: Of course! What would you prefer? We have fresh fish and seafood, chicken specialties, pasta, salads...
Customer: Something with fish
OrderFlow AI: Excellent! For fish dishes we have: Greek-style calamari, Grilled sea bass, Grilled octopus. What should I add?
Customer: Greek-style calamari
OrderFlow AI: ✅ Greek-style calamari added. Would you like a salad? We have Shopska, Greek, Caesar with calamari.
Customer: Caesar with calamari
OrderFlow AI: Done! ✅ Would you like to add anything else? Chicken Lyon is very popular today.
Customer: Chicken Lyon then
OrderFlow AI: Great choice! ✅ Added. What would you like to drink? Beer, wine, soft drinks?
Customer: Stella beer and Spaghetti Frutti di Mare
OrderFlow AI: Perfect! ✅ Stella beer and Spaghetti Frutti di Mare added. For the pasta I recommend white wine - we also have Mezek Chardonnay. Would you like to add it?
Customer: Yes, Mezek
OrderFlow AI: Excellent! ✅ Your order is ready:
• Greek-style calamari
• Caesar with calamari
• Chicken Lyon
• Spaghetti Frutti di Mare
• Stella
• Mezek Chardonnay
Do you confirm?
What happens behind this conversation
This isn't just a chat. The bot works like an experienced sales consultant who increases conversion and value of every order:
🎯 Understands vague intent
The customer doesn't know the exact product. They say "something with fish", "something to drink" or "something exotic", and the bot guides them.
🔄 Suggests available alternatives
If there's no octopus or specific pasta, the bot doesn't stop the conversation but offers the closest available options.
🛒 Remembers the current cart
Calamari, salad, chicken, beer, pasta and wine stay in the order throughout the entire conversation.
💰 Does active selling
The bot suggests drinks, add-ons, alternatives and additional items at the right moment.
⚡ Reduces menu browsing
The customer doesn't scroll through dozens of categories. The conversation guides them to the choice.
📋 Prepares structured order
In the end there's a clear cart with items, quantities, unit prices and total amount, ready to be sent to an ERP, warehouse or order management system.
How we start
We can create a short demo with real products from your menu or catalog.
Get menu or product catalog
We can start with a website link, Excel, CSV, PDF or manually provided list.
Select 30–50 products for demo
For example main dishes, salads, drinks, desserts and several products with options.
Configure conversation scenario
Bot learns how to suggest, clarify quantities, options, missing products and alternatives.
Show demo in real channel
For example Viber, WhatsApp, web chat or phone.
Connect to orders and inventory
After demo it can be integrated with your system for menu, inventory, prices and order processing.
Request a demo with your menu
See Expert Vision OrderFlow AI in action with real products from your menu or catalogue. We will prepare a short online demo tailored to your business.
Expert-Vision Ltd.
14 Minzuhar str., Sofia 1421, Bulgaria
Tel.: +359 2 962 2051
E-mail: info@expert-vision.net
Web: www.expert-vision.net
What does the demo include?
- Demo with products from your menu or catalogue
- Example scenarios with your customers
- Overview of possible integration with menu, inventory and order processing
- Answers about Viber, WhatsApp, web chat, phone and e-mail channels