OrderFlow AI for online shops and delivery platforms
Turn Viber, web chat and phone calls into completed orders – instead of abandoned carts and lost customers.
From "I want something" to "Order placed"
Customers today expect speed and convenience. Many of them would rather say "Large Margherita pizza, two zero‑sugar colas and a good Irish whiskey around 40 leva" than click through multiple menus and filters.
OrderFlow AI listens, understands and guides them through a conversational checkout – offering concrete products from your catalogue, clarifying details and finalising the order.
Key benefits for online merchants
Higher conversion
You remove friction from the ordering process. The bot finds the products for the customer, instead of the customer having to search for them one by one.
Active selling (upsell & cross‑sell)
Acting as an experienced sales assistant, the bot can suggest suitable drinks, desserts or premium options, increasing basket value.
Instant response
No more waiting for available agents or slow page loads. The AI is always on, handling dozens of chats and calls in parallel.
Customer channels
- Website chatbot – integrated directly into your online shop.
- Voice assistant – customers order by voice while walking or driving.
- Viber – convenient ordering from the customer's favourite chat app.
- E-mail – automatic processing of repeat and subscription orders.
Next steps
Contact us to see a live demo of Expert Vision OrderFlow AI with your product catalogue and we will propose the best way to integrate it into your existing checkout flow.